SALES TERMS

Total Customer Satisfaction is at the center of EXPOTECH USA's all Business Operations. Expotech offers over 1,000,000 items to its customers in USA and other countries all over the world. We make sure that our customers get best products at competitive rates. We also work on behalf of our customers to locate the purchase source specified by our customers. Expotech ensures full compliance with the customer's stated specifications of the product. Where customer specifies the manufacturer of a product, Expotech buys from the specified manufacturer or the facility/entity authorized by the manufacturer and/or that keep to the same product specifications. We work on behalf of our customers and ensure that, where known, the product meets even the unspecified or intended needs. We normally advise or provide information and/or accessories to support use of the product at locations with known specific conditions (like climate, power, etc.). Our commitment to best Quality Service for our customers is backed up by our Warranty and Return Policy included in this Sales Policy.

Warranty Policy:  Expotech warrants to that the product representations made accurately reflect the manufacturer's and/or supplier's representations to Expotech.  To the extent permissible by the manufacturer/supplier, Expotech will make available to its purchaser the manufacturer's warranty to Expotech,  without recourse against Expotech.

Unless otherwise agreed, remedies under this warranty are limited to fulfillment in the United States.  Products delivered to purchasers outside the Unites States shall be returned, at the purchaser's expense, to Expotech at its facility at 10700 Rockley Road, Houston Texas 77099 USA, for replacement, repair, or other applicable warranty action, as determined by the product manufacturer/supplier's warranty to Expotech.

No Expotech employee, agent or representative has the authority to bind Expotech to any oral representation or warranty concerning any product sold.  Any oral representation or warranty made prior to the purchase of any product and not set forth in writing and signed by a duly authorized officer of Expotech shall not be enforceable by the purchaser.

Expotech makes no warranty and shall have no obligation except as stated in this Sales Policy with respect to expendable or consumable parts and supplies, nor with respect to damage caused by or resulting from accident, misuse, neglect or unauthorized installation, alteration or repairs to the products.

EXPOTECH EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Expotech's sole responsibility and the purchaser's exclusive remedy for any claim arising out of the purchase of any product is repair, replacement or credit upon return of the product, where applicable.  In no event: (1) shall the cost of the exclusive remedy exceed the purchase price; (2) shall Expotech be liable for any special, indirect, incidental, consequential, or exemplary damages, howsoever arising, even if Expotech has been advised of the possibility of such damages.

Packaging and boxing by Expotech USA, Inc. (Expotech) conforms to DOT or other applicable regulations. 

All shipments packed by Expotech are packed and shipped according to the applicable regulations.  International shipments will be crated and packed according to customer specifications; a service charge will be added to cover the cost of materials and handling.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, USA. Disputes arising here under shall be exclusively subject to the jurisdiction of the federal courts of the United States of America and/or the state courts of Massachusetts and jurisdiction therefore shall rest solely in Massachusetts, USA.

Shipments are made by the most economical method.  Unless otherwise specified, all orders shipped by Expotech will be sent promptly via the safest and most economical method available to Expotech at that time.  All shipments are insured unless otherwise instructed by the purchaser.  Air shipments can be made at an additional charge.   Some products may not be acceptable for shipping by air due to shipping regulations.

Return of products for replacement or credit.  Products that have been ordered from Expotech and have proved defective should be reported to Expotech within 30 days for replacement or adjustment. ExpotechUSA, at its discretion,  may extend this period in exceptional cases.  To assure prompt handling, you must correspond with Expotech before returning items. This will enable Expotech to send you proper identification tags (if applicable) and shipping instructions so that the adjustments can be made without delay. Please do not ship back any item without Return Goods Authorization (RGA) number issued by Expotech.  Return shipments of hazardous materials must be packed, marked, labeled and shipped in accordance with DOT, ICC, IATA, IMDG, FDA or other applicable regulations.

Products acceptable for full credit: Products not supplied in accordance with customer's orders or are defective at the time of receipt by the customer.

Products not acceptable for credit: Discontinued, outdated, personalized or customized, shelf-worn or used and, therefore, unsuitable for return to stock, sealed reagents, refrigerated, diagnostics, or chemicals which have been reopened, special-ordered and not returnable to the manufacture, not bought from Expotech,

Claims against damages or shortages.  Even with the greatest of care, occasional damages or shortages are unavoidable.   Upon receipt of a shipment from Expotech, unpack and inspect it for damage and shortage.  Do not accept a damaged or short shipment until the delivering carrier's driver has made a "damage" or "shortage" notation on your copy and the carrier's copy of the freight bill.  The carrier should be notified immediately.  If damages are noted, you should immediately request the carrier to make an inspection.  Concealed damage must be reported to the carrier within 10 days of delivery.  Retain all shipping containers and packing materials for the inspection.  Salvage must be held for the carrier's disposition.

All prices are subject to change without notice.  Prices in catalogs and sales literature are given in U.S. dollars and are current at the time of typesetting.  Prices in catalogs or sales literature are F.O.B. Expotech's warehouse at 10700 Rockley Road, Houston Texas 77099 unless otherwise stated.  Prices on a written quotation are given in U.S. dollars, and are valid for a period of 30 days from the quotation date unless otherwise stated on the quotation.

Minimum Orders.  Orders under $100 (US) may be subject to processing and handling charges.

Expotech reserves the right to amend this policy at any time without notice.